Creating an Event
Creating an event with our without a template
Events in agile are usually something that will not happen on a routine basis and may be built either with or without a template.
Creating an Event in ATS App
In the ATS App Events are broken into Event, Tier/Inventory, and Event Price.
Begin by Logging In to ATS App administration and find the Blue Folder under your Organization House where your Event will be built. From here your next step can use a template or not, if you will be creating many events that are very similar in inventory and price it is best practice to create a template using These Instructions.
New Event with Template
Locate and select the Template section of your blue Folder, in the template area right-click the template you want to use and select Copy / Import.
On the Copy / Import window first select the Copy Type you are here to copy to a new event or if you want to copy this template to a new blue folder, in this case, select Event. Under Copy details select how much of this template you want to use, and select Price to use the entire template.
In Copy to Organization select the folder this event is being built in regardless of where the template was found. Click Copy Reoccurring button along the bottom row to set your dates and times for this event.
On the Recurring Dates window use the Start Date field to select the date of the first or only showing for this event. Go ahead and set the start time here to save yourself a step later.
In the Recurring Event section check the day or days of the week this event will be held. For Through select the date of the last time this will run and you have now set the entire run. Given these parameters, the system will create this event for every day it can find between your two dates. Click OK.
Back on the Copy / Import screen, your dates will be loaded in the show preview window where you will see the dates and times of all the events you are creating. You will need to give these events a name in the External Name and Internal Name fields, hit tab after external to have internal autofill.
You will get a window where you may save the import file that was just generated to use again later. This can be skipped but is advised for large imports with many shows to avoid a little snag forcing you to start over.
The last step using this method is to activate the sales channels for this event. Locate the Events section of your blue folder and right-click the event you just created in the Event area to get to the Properties.
Navigate to the Sales Channel tab and put a check next to each one you would like to activate.
AMS Box Office - Prices available in your box office.
Gate Control Hand Scanner - Prices available to your iPhone scanning devices.
Web Online - Prices available to your online customers.
The Start Date column is when your ticket will go on sale and the default is today but you can set it for any specific date you would like past or future. End Date will be handled by the system according to rules set under Buyer Type in your Pricing folder but can be adjusted by hand also.
Leave the Enabled column checked unless you are turning this price off after sales have occurred. Check the Display Message box if you want to force the message in that field to display in place of a buy tickets button on this showing.
Click OK to save and close, your event will appear online and in your box office soon.
While it is possible to create an event without a template the number of steps required is far greater so the process will be broken into three more manageable sections below.
New Event without Template
To continue without a template locate the Event section of your Blue Folder and then right-click in the Event area so you can select New to begin.
On Event: New window you will be started on the General Tab and the first field to fill out is the Event Type which is the very broadest category this show can fall into. Common examples for this field are theater, theatre, special events, or streaming. You can use the Ellipses to the right if you need to add a new event type.
This is what adding a new Event Type will look like, click Add New and OK when you are done to return to the previous screen.
Next, pick the Venue where this Event will take place, this could be a concert venue or a theater inside of your establishment but represents a physical place where customers will gather. If the Venue you need is not on this list use the Ellipses and These Instructions to add a new one.
External Name is the customer-facing name that will appear online and on tickets. Internal Name is not customer-facing and will be used by the Sales side of Agile and the PoS system.
Start Date is the day and time this event will start. Click the calendar to select the date and either type in the time field or use the arrows to select the time. For the end time of your event either give the duration and let the system set the end or use the End Date override fields to set it that way.
Exact Date TBD when checked will let you put this event on sale without listing a date. Color is a selection that will apply to the buttons that appear on your PoS system and as a border online, if left blank the default color of your buttons will be white.
Project Code is used for internal reporting and has no effect on the show being built. Distributor and the comScore check box allow for automated reporting of cinema events so activate both to have this film reported. Leave Enabled checked unless you are deactivating this show.
Renews From is your chance to designate this as a follow-up to a previous event. Follow These Instructions to set up an event renewal otherwise leave this on Nothing Selected.
On the Sales Channel tab and put a check next to each one you would like to activate.
AMS Box Office - Prices available in your box office.
Gate Control Hand Scanner - Prices available to your iPhone scanning devices.
Web Online - Prices available to your online customers.
The Start Date column is when your ticket will go on sale and the default is today but you can set it for any specific date you would like past or future. End Date will be handled by the system according to rules set under Buyer Type in your Pricing folder but can be adjusted by hand also.
Leave the Enabled column checked unless you are turning this price off after sales have occurred. Check the Display Message box if you want to force the message in that field to display in place of a buy tickets button on this showing.
On the Delivery tab under the Delivery Method heading put a checkmark next to any option you would like your customers to have.
E-Delivery - This option will email order information with tickets attached as a mobile wallet or PDF format.
Mail (Agile Fulfilled) - This option will have physical tickets sent to the customer from the ATS office.
Mail - This option will have physical tickets sent from your box office.
Streaming - This option should be selected only for streaming events and will send the required links.
Ticket Forward - This option comes in E-Delivery and Will Call which correspond to those methods and allow forwarding from the customer account.
Will Call - This option adds these tickets to a fulfillment que for printing at your box office for pickup.
Start Days is how many days before an event you would like this delivery method to become available while Cutoff Days is the number of days before an event you would like to stop offering this method. The Mail delivery methods also have a Start Fulfillment field which is used to denote what day physical mailing will start to show up in a fulfillment que to be processed.
On the Ticket Verbiage tab, you have five fields which correspond to elements that can be added to your tickets. If you have something specific that needs to be printed on the ticket for this show this is where you put it.
The Images tab is your chance to add images, posters, or trailers for this show. Use the blue Upload button to add images from your PC to your ATS system and then Add Image button to apply them. The red Remove X will remove this image from this show but leave it in your system for later use. The Add Trailer button will prompt you for a link or embed URL that will be used to attach a trailer.
The Web Control Tab is where settings that control how customers are presented with your ticket offerings online are found. On this tab, the first setting of note is Show Tier Color on Web Sales which will add the color assigned at the tier level to be present beside that ticket tier online. Allow Seat Selection On Web Sales should be active only if this is a reserved seating event where customers will pick their seats.
Ticket Search Type determines how your customer will be presented with the ticket options you create, you can see how the different options will look when in use Here.
Tier Selection First - This asks customers to first choose a tier such as admission or VIP before seeing prices for that section.
Tier - Ticket Type Combination - This presents customers with all ticket options at once with Tier noted beside each.
Ticket Type Only - This is the best option for GA shows with only one Tier.
Clickable Section - This option asks customers to first pick a tier such as Balcony or Orchestra then lets them pick a seat in that section.
Seat Selection - This option presents seat selection first for when you only have one tier such as Reserved.
The three prompt fields allow you to change what those buttons display online without any special coding. The More Info, Purchase, and Add To Cart buttons can all be changed here on the Web Control tab.
The Display Message at Available Qty check box is used to determine at what inventory level you want online sales to stop. When set and enabled this will cause your display message from Tier/Inventory and Sales Channels to appear at the designated threshold. This message will be "Sold Out" by default.
On the Web Descriptives tab, the first field is Event Name Secondary Text and will add text to the header that displays the name of your show. Event Date Secondary Text will load additional text below the date for this show. Event Info Short Description will load in place of the full description where space is restricted.
The Ticket Type Selection Prompt field allows you to change the wording in places where those words would have appeared. In this case, you can replace the words above your ticket selections as seen in the example below. Tier Type Selection Prompt does the same thing for that phrase.
The Web Availability Tab will display anything you put here as an information pop-out when your inventory reaches zero online.
The Description tab holds the description for this show and will be displayed online for customers who view the full details.
This Extra HTML tab holds extra information you would like shared with your customers, this will load below the main description on the full show page as seen in the example below.
The Venue Info tab will hold information specific to this venue and event. Standard venue information will be available to customers even if you leave this blank.
Anything you put on the Confirmation tab will be sent as part of the email customers get when checking out with the e-delivery sales method. This information loads at the top of that email making it a great place to get their attention.
On the Streaming Properties tab if this is a streaming show select your method of upload and then follow the instructions from the link.
The Custom Properties tab holds information on film and cast but you have limitless access to add new groups and fields to this tab. Information placed here will load on the full show page as seen in the example below. Use These Instructions to add new custom properties.
The Included Shorts tab is where you can tie in any number of shorts that will play as a collection or before/after this show. To add a short you must first build them and then use the Green Plus button to launch the Related Event Selector window.
On the Related Event Selector window find the blue folder your shorts were built in and select it, this will load those shorts into the Shorts area below. Select as many shorts as you want to attach and hit OK to add them to this show.
These shorts will now be on the shorts tab and will show up on the full show page with a button customers can click to learn more about this short as seen in the example below.
Anything on the Notes tab is internal and only for reference.
Click OK to Save and close this event.
Once you have the base level of your event in place if you are not using a template you will need to create some inventory to sell from. In your Event folder's Tier/ Inventory area, right-click and select New Tier to build a new tier.
New Tier / Inventory
You will be started on the General tab and the first option to be addressed is Sales Line Type which defines the actual items being sold. For events and shows your default will be Admission to denote ticket sales but you can add more Sales Line Types Here if you find that you need them. Tier Name can be anything you want but must be unique for this template and is customer facing so Admission is a common choice. New Tier Names can be added using the Ellipses.
The next text field is Zero Available Qty Message and if you turned on the Display Message at Available Qty option in the pervious section or sell out this is the message that will be shown to customers instead of "Sold Out". Below that is the Show Available Qty On Web check box which when checked will display this shows inventory online for customers to see.
The Tier Priority determines where on a list this Tier will appear if this template will have multiple Tiers. A Tier Priority of 0 will have this Tier at the top of the list and the higher the number used the further down the list it will be pushed. Color here works just as in the previous section but can be segmented further if needed, leaving this blank will default to the setting of the higher level.
Next is Time Based Tier which is usually paired with the Event show type to create windows of entry with smaller inventory pools. This setting can be used to create tour groups of a more manageable size throughout the day. The Enabled box should be left checked or this Tier will not be available to sell.
With all of that in place it's time to decide if this Tier will be General Admission or Reserved Seating. If you do not check this box this Tier will only accept inventory information from a seating map and this setting can not be changed without rebuilding the Tier. The Initial Default Inventory is how much open inventory you want this Tier to start with. Click Apply to save all these changes and create your inventory pool.
General Admission will now be locked in and you can add more inventory by right-clicking in the Inventory field and selecting New. Clicking Add New will start this process over again for shows with more than one Tier and OK will save all settings and close so you can begin creating prices.
Finally, you will need to build prices for this event. In the Event Price area right-click and select New to begin.
New Pricing
You will be started on the General tab and presented with a list of prices you previously created, if your price field is empty or missing one you need to follow These Instructions to create new ones. Click the Price you want to select it.
The Sales Channel drop-down may contain several options but they will break down into one of three categories. Your ticket will need to be built separately for each Sales Channel you want to have in use.
AMS or Agent Managed Sales - In-house method and will usually be sold at a PoS terminal.
Web - Any price that customers will access online.
Gate Control - This happens in-house but will be on a handheld scanning device such as an iPhone.
Leave Enabled checked unless you want this price unavailable by default.
The Ticket Type is next and is what customers will see online or printed onto their tickets and you can use the Ellipses to add any not already on the list. The Include Service Fee box should only be active if you have a blanket service fee built and not if your Fee is built as part of the ticket price.
The Functional Area is used to restrict a price with a 0 being not restricted at all and a 4 being completely hidden. Restricted level 1-3 prices can be unhidden by benefits and promotion codes as where level 4 will only be useable with assignment policy or behind-the-scenes measures.
The next step is to assign a ticket format using the Event Ticket Format drop down and your starting options will be General Admission and Reserved Seating. The key difference between those two options is that Reserved Seating will have room for seating information and General Admission will not. Use the Ticket Preview button (Golden ticket and magnifying glass) to see all of the elements that will be present on this ticket when printed.
The Display Sequence here is again used to order your prices with a 0 being at the top of the list and higher numbers appearing further down. Best practice is to give a lower number to prices that will be hidden so that when your customer meets the requirement to unhide them they will appear at the top of the list and not the bottom where it can be missed. The Quantity Restriction can be used to set a Minimum and Maximum order amount which is great for group ticket discounts.
This process will have created a complete price so you are now ready to click Apply to save. To more quickly re-create this event price for another sales channel click the Add New button which will open these settings back up to changes. Swap your Sales Channel to one you have not created yet for this ticket type and click apply again. Use OK when you're done creating for this price to save and close.
You still have one final step which is to set your sales channels. At the Event level locate the date and time you want to place on sale and right-click it so you can select Properties.
Navigate to the Sales Channel tab and put a check next to each one you would like to activate.
AMS Box Office - Prices available in your box office.
Gate Control Hand Scanner - Prices available to your iPhone scanning devices.
Web Online - Prices available to your online customers.
The Start Date column is when your ticket will go on sale and the default is today but you can set it for any specific date you would like past or future. End Date will be handled by the system according to rules set under Buyer Type in your Pricing folder but can be adjusted by hand also.
Leave the Enabled column checked unless you are turning this price off after sales have occurred. Check the Display Message box if you want to force the message in that field to display in place of a buy tickets button on this showing.
Click OK to save and close, your showing will appear online and in your box office soon.
Creating an Event in Web Portal
Begin by Logging In to the Web Portal and locating the Events section on the left menu which is where you will find Events. Open up your events and click the red Add Event button at the top to get started. From here your next step can use a template or not, if you will be creating many events that are very similar in inventory and price it is best practice to create a template using These Instructions.
New Event with Template
On the New Event window first, use Select Folder to select where this event will be built, the drop-down menu will contain only folders that already have Events. To add events to a new folder use the View All Folders button and pick your desired folder.
In the Select Template field pick the template with the tier/inventory and pricing you want to use. The customer-facing Name field will appear after you pick your template, enter the name of this show and then pick its Start Date & Time. Click Continue to save these settings.
On the Event Edit page, you can either enter the Duration, which is the total runtime of this event, or use the Override to set an End Date & Time.
Venue/Location will have been pulled in from the template but can still be changed with the drop-down menu. Short Description will display anywhere a brief description of this event will load.
Delivery Methods allow your customers to choose how they will receive their tickets. Print Immediately is a hidden delivery method that is available by default to your box office. Under Available Delivery Methods put a check mark next to any option you would like your customers to have.
E-Delivery - This option will email order information with tickets attached as a mobile wallet or PDF format.
Mail (Agile Fulfilled) - This option will have physical tickets sent to the customer from the ATS office.
Mail - This option will have physical tickets sent from your box office.
Streaming - This option should be selected only for streaming events and will send required links.
Ticket Forward - This option comes in E-Delivery and Will Call which correspond to those methods and allow forwarding from the customer account.
Will Call - This option adds these tickets to a fulfillment queue for printing out at your box office for pickup.
Pricing and Inventory Tiers is next and will have all the prices from your template already in place. You can use These Instructions and the Add Ticket Price button to add more pricing or These Instructions and the Edit Tier button to add more inventory.
In the Media section, the Images and Trailers section will contain everything selected from your search or be empty and you will have to use the Add Media button to include them on this show. Above these media elements, you will find a blue pencil you can use to edit these, a red trash can you can use to delete them, or a black arrow that reorders how they will appear online.
On the Add Media window first, select the Type of media this is from the following options.
Image - This will let you upload an image from your computer and assign it a caption.
HTML Content - This will let you provide a box of HTML code and a caption.
Youtube - Accepts a YouTube link and caption.
Vimeo - Accepts a Vimeo link and caption.
Once your media is selected use the Upload Image and/or Accept buttons to move back to the previous screen, repeat for all desired media.
Streaming Properties is next and only applies to online streaming content, if you do need to proceed with this setup click the blue link for streaming instructions.
Custom Properties holds information on film and cast but you have limitless access to add new groups and fields to this tab. Information placed here will load on the full show page as seen in the example below. Use These Instructions to add new custom properties and the Add New Custom Property to add additional information to this screen. The blue pencil can be used to edit these while the red trash can lets you delete them and the black arrows are used to reorder them.
On the Add Custom Property window beside Type pick the field you would like to add an entry for and then in Value put that entry. The Hidden box is used to hide this entry from online show pages but it can still be used to filter at the entry point. Click Accept when you're done to save and return to the previous page.
The Included Shorts section is where you can tie in any number of shorts that will play as a collection or before/after this show. To add a short you must first build them and then use the Selected Content to Include drop-down menu to select and load them on the list below. Use the Include Media Elements check box to display shorts media on this show page.
Use the black arrows to reorder these shorts and the red trash can to remove them. See the example below for where you will find these on the show page.
Under Additional Information, the Sort Name is not customer-facing and will be used by the sales side of Agile and PoS system. Type is the broadest group this show can be put into for reporting and you can select from the menu or type in the field.
Renews From is used to set up the ability for past customers to retain their seats going into this event, click in this field and type to search for that event. Uncheck Enabled only to deactivate this show and make it unavailable. Full Description can hold as much information about this show as you would like and will be displayed on the full show page online.
Distributor and the comScore check box allow for automated reporting of cinema events so activate both to have this film reported. Color is a selection that will apply to the buttons that appear on your PoS system and as a border online, if left blank the default color of your buttons will be white.
Name Secondary Text will add text to the header that displays the name of your show. Date secondary Text will load additional text below the date for this show. Display Message at Available Quantity is the inventory level you would like online sales to stop at.
Ticket verbiage 1 - 5 and Ticket Image are all tied to elements that can be added to your tickets. If you have something specific that needs to be printed on the ticket for this show this is where you put it.
Confirmation Text is for information that will be attached to the email the customer gets after a purchase.
The last section here is Sales Channel Availability which controls all of your on and off sale times. In the Mode field select Simple to turn all channels on at once and Advanced to set them separately.
Put a check next to each Sales Channel you would like to activate.
AMS Box Office - Prices available in your box office.
Gate Control Hand Scanner - Prices available to your iPhone scanning devices.
Web Online - Prices available to your online customers.
In the Start/Stop fields, the Start is when your ticket will go on sale and the default is today but you can set it for any specific date you would like past or future. Stop will be handled by the system according to rules set under Buyer Type in your Pricing folder but can be adjusted by hand also. Use the Calendar buttons or type in these fields to make changes.
The Enforce Minimum / Maximum field is used to set the total amount of tickets that an order must fall within on this sales channel. Customers not meeting this requirement will get a message explaining they are under or over the required purchase amount.
Check the Display Message box if you want to force the message in that field to display in place of a buy tickets button on this showing. This is useful if you need to deactivate a sales channel where a purchase has been made. Click the red Save Changes button to save and commit all of these settings to your event, it will turn green to let you know the save was completed.
New Event Without Template
On the New Event window first, use Select Folder to select where this event will be built, the drop-down menu will contain only folders that already have Events. To add events to a new folder use the View All Folders button and pick your desired folder.
To build this event without a template leave the Select Template field on No Template Selected and click Continue.
On the Event Edit page, the first fields you must fill out are Name which is customer-facing, and Start Date & Time which is the exact date and time this event will begin. Use the drop-down menus or click and type to set these parameters.
You can either enter the Duration, which is the total runtime of this event or use the Override to set an End Date & Time. Venue/Location is the physical location where this event will take place, if the drop-down does not contain an option you need then use These Instructions to add more.
Short Description will display anywhere a brief description of this event will load.
Delivery Methods allow your customers to choose how they will receive their tickets. Print Immediately is a hidden delivery method that is available by default to your box office. Under Available Delivery Methods put a check mark next to any option you would like your customers to have.
E-Delivery - This option will email order information with tickets attached as a mobile wallet or PDF format.
Mail (Agile Fulfilled) - This option will send physical tickets to the customer from the ATS office.
Mail - This option will have physical tickets sent from your box office.
Streaming - This option should be selected only for streaming events and will send required links.
Ticket Forward - This option comes in E-Delivery and Will Call which correspond to those methods and allow forwarding from the customer account.
Will Call - This option adds these tickets to a fulfillment queue for printing out at your box office for pickup.
In the Media section, the Images and Trailers section you will have to use the Add Media button to include them on this show.
On the Add Media window first, select the Type of media this is from the following options.
Image - This will let you upload an image from your computer and assign it a caption.
HTML Content - Will let you provide a box of HTML code and a caption.
YouTube - Accepts a YouTube link and caption.
Vimeo - Accepts a Vimeo link and caption.
Once your media is selected use the Upload Image and/or Accept buttons to move back to the previous screen, repeat for all desired media.
Streaming Properties is next and only applies to online streaming content, if you do need to proceed with this setup click the blue link for streaming instructions.
Custom Properties holds information on film and cast but you have limitless access to add new groups and fields to this tab. Information placed here will load on the full show page as seen in the example below. Use These Instructions to add new custom properties and the Add New Custom Property to add additional information to this screen. Once added the blue pencil can be used to edit these while the red trash can lets you delete them and the black arrows are used to reorder them.
The Included Shorts section is where you can tie in any number of shorts that will play as a collection or before/after this show. To add a short you must first build them and then use the Selected Content to Include drop-down menu to select and load them on the list below. Use the Include Media Elements check box to display shorts media on this show page.
Use the black arrows to reorder these shorts and the red trash can to remove them. See the example below for where you will find these on the show page.
Under Additional Information, the Sort Name is not customer-facing and will be used by the sales side of Agile and PoS system. Type is the broadest group this show can be put into for reporting and you can select from the menu or type in the field.
Renews From is used to set up the ability for past customers to retain their seats going into this event, click in this field and type to search for that event. Uncheck Enabled only to deactivate this show and make it unavailable. Full Description can hold as much information about this show as you would like and will be displayed on the full show page online.
Distributor and the comScore check box allow for automated reporting of cinema events so activate both to have this film reported. Allow Seat Selection Online applies only to reserved seating events where customers will be picking their seats. Exclude From Voting will exempt this event from any balloting you have going on.
Ticket Search Type determines how your customer will be presented with the ticket options you create, you can see how the different options will look when in use Here.
Tier Selection First - This asks customers to first choose a tier such as admission or VIP before seeing prices for that section.
Tier - Ticket Type Combination - This presents customers will all ticket options at once with Tier noted beside each.
Ticket Type Only - This is the best option for GA shows with only one Tier.
Clickable Section - This option asks customers to first pick a tier such as Balcony or Orchestra then lets them pick a seat in that section.
Seat Selection - This option presents seat selection first for when you only have one tier such as Reserved.
The three prompt fields allow you a chance to change what those buttons display online without any special coding. The More Info, Purchase, and Add To Cart buttons can all be changed here. Color is a selection that will apply to the buttons that appear on your PoS system and as a border online, if left blank the default color of your buttons will be white. See below for an example of the PoS buttons with a color in use.
Name Secondary Text and Date Secondary Text both add information to those areas online. Display Message at Available Quantity is used to determine a point above 0 where online ticket sales will stop and a Sold Out button will replace the one to purchase a ticket. The message of this button can be changed from Sold Out to anything else at the sales channel.
Ticket Verbiage 1-5 and Ticket Image are all elements that can be added to a ticket format dynamically, click Here to learn more about ticket formats. Confirmation Text is for information that will be attached to the email the customer gets after a purchase. Only add information here that will apply to all shows made with this template.
While it is possible to put this show on sale now this will be the last step after adding inventory and pricing. Click the red Save Changes at the bottom left to finalize creation, it will flash green as everything saves and settle blue when you can close this window.
After clicking Save you will be back at the top of this Event page and now need to add a Tier and some Inventory before you can attach pricing. Scroll down to the Pricing and Inventory Tiers area.
Now in the Pricing and Inventory Tiers section, you need to decide what the customer-facing inventory tier will be named. All of the options you have previously used will be in the drop-down under Tier, you can click and type in that field to add new ones.
In the field next to Enter the number of tickets you would like to sell enter the amount of general admission inventory you would like to start this tier with. Only check Time Based Tier if this template will be used to create windows of time with limited inventory such as for a tour. Click Add Pricing and Inventory Tier to continue and create a price.
Use the following section to add further Tier/Inventory pools.
Tier/Inventory
You will be started on the General tab and the first option to be addressed is Type which defines the items being sold. For events and shows your default will be Admission to denote ticket sales but you can add more Sales Line Types Here if you find that you need them. Name can be anything you want but must be unique for this template and is customer-facing so Admission is a common choice. New Names can be added by typing in this field.
Next, decide how many tickets you want to sell to the general public and put that number in the Open field, this is the only inventory online orders will sell from. Artist Holds, Hold, and Manager Holds three ways to say you are not selling these tickets, the box office can sell these but they will not be available online. Wheelchair and Companion will only be available to customers who elect to see ADA seating. Social Distance Buffer isn't an inventory pool and is instead a way to automatically create a bubble of empty seats around a group of purchased tickets. With a 2 in that field, you would have 2 empty seats in every direction from the ones that are purchased.
Last is Time Based Tier which is usually paired with the Event show type to create windows of entry with smaller inventory pools. This setting can be used to create tour groups of a more manageable size throughout the day. The Enabled box should be left checked or this Tier will not be available to sell.
Before clicking Accept to save these changes you can double-check your work by looking at the summary of changes above that button.
Now that you have one or more tiers and inventory you need to build some prices. Scroll back down to the Pricing and Inventory Section and click Add Ticket Price under the tier you want to work in.
Pricing
You will be started on the General tab at Buyer Type which is also called the Sales Channel. The Buyer Type drop-down may contain many options but they will break down into one of three categories. Your ticket will need to be built separately for each Buyer Type you want to have in use.
AMS or Agent Managed Sales - In-house method and will usually be sold at a PoS terminal.
Web - Any price that customers will access online.
Gate Control - This happens in-house but will be on a hand-held scanning device such as an iPhone.
For Name either click and type or use the drop-down menu to select from previously used names. This is a customer-facing field and will print on tickets, best practice is for your Price and Name to be similar or the same. Selected Price presents a list of prices you previously created, if your selected price field is empty or missing one you need follow These Instructions to create new ones.
Sequence here is again used to order your prices with a 0 being at the top of the list and higher numbers appearing further down. Best practice is to give a lower number to prices that will be hidden so that when your customer meets the requirement to unhide them they will appear at the top of the list and not the bottom where it can be missed. Minimum Per Order and Maximum Per Order allow you to set the required amounts for ticket purchasing, this setting is great for group tickets which usually offer a lower price point for groups over a certain size.
The next step is to assign a ticket format using the Print Format drop down and your starting options will be General Admission and Reserved Seating. The key difference between those two options is that Reserved Seating will have room for seating information and General Admission will not. Use the Ticket Preview button (open eye) to see all of the elements that will be present on this ticket when printed.
Check the Restricted check box if this price should only be available to certain groups or individuals. Once checked web online customers will only have access to this price with a benefits or promotion code. Include Service Fee will attach a prebuilt service fee to this price instead of building that into the price up above. Leave Enabled checked to make this an active price point and click Save to create this new price. Repeat these steps as needed for additional buyer types.
Lastly scroll all the way to the bottom where you will find the Sales Channel Availability section to activate your Sales channels. In the Mode field select Simple to turn all channels on at once and Advanced to set them separately.
Put a check next to each Sales Channel you would like to activate.
AMS Box Office - Prices available in your box office.
Gate Control Hand Scanner - Prices available to your iPhone scanning devices.
Web Online - Prices available to your online customers.
In the Start/Stop fields, the Start is when your ticket will go on sale and the default is today but you can set it for any specific date you would like past or future. Stop will be handled by the system according to rules set under Buyer Type in your Pricing folder but can be adjusted by hand also. Use the Calendar buttons or type in these fields to make changes.
The Enforce Minimum / Maximum field is used to set a total amount of tickets that an order must fall within on this sales channel. Customers not meeting this requirement will get a message explaining they are under or over the required purchase amount.
Check the Display Message box if you want to force the message in that field to display in place of a buy tickets button on this showing. This is useful if you need to deactivate a sales channel where a purchase has been made.
Click the Save Changes button one final time and this show should appear online and in the box office alongside your others from the same folder.