Pre-ordering Concessions
How to set up and fulfill pre-ordered concessions
Table of Contents
Agile has the ability to let customers order concessions online ahead of or during an event and have those orders print to a dedicated printer and work station. This will allow you to take orders ahead of a event and then print them before or during that event.
Setup for ordering
Stat by Signing in to the windows app and open the pricing folder under your organization house. Open the Delivery Fee section and create new delivery fees as seen below, one for each sales channel where you will need it.
For every item you wish to sell online you will need activate the web online sales channel and then enabled the Concession Pick Up delivery method so these items can be moved into fulfillment.
The final step for item setup will be to build Web Online pricing for these items.
How to print/fulfill the orders
Once your items are on sale and flowing into fulfillment you will need to set that up to print the tickets. Start by signing in to the sales side of the app from the work station with the dedicated printer installed.
Select Support Function on the menu bar then Fulfillment and Auto Fulfillment.
The Auto Fulfillment window will open which you can reopen after closing by clicking the check box next to Auto Fulfill on the bottom bar.
Delivery Method needs to be set to Concessions Pick Up since that is the one that was set up specifically for this. Minutes Between Polls is how often you want the system to refresh and look for new order to fulfill.
The Always Fulfill Orders check box will cause this work station to print receipts as soon as it can find them. Disabling this will unlock the Minutes Before Event field and swap to only printing receipts for events that are no more than this many minutes in the future.
In the Order Receipts box select the format for these orders and make sure the accompanying printer is moved into the Selected Printers box using the arrows.
Sort Orders By will let you picked between Last Name, Zip Code, and Earliest Event Date. Click OK to save and choose these options.
You are now set up in auto fulfillment mode and will see a progress bar at the bottom of the page letting you know when it will next pull new orders. You must leave the work station on this screen for the printing process to continue automatically.
When activated on it's own the Auto Poll check box will let you choose how often new orders are found but will require you to manually choose and print them.
To fulfill these orders select them and then print using the Golden Ticket icon on the action bar.
